Terms Of Use

Effective date: [05.10.2026] | Last updated: [05.10.2026] 

These terms govern access to and use of sogoodindia.in and related Indian digital services (the Website). The Website is operated by Life Health Foods India Private Limited, CIN U15100MH2003PTC140975, registered office at 213, Atlanta Estate, Goregaon East, Mumbai – 400063 (So Good India, we, us or our). By using the Website, you agree to these terms, our Privacy Policy, Cookie Policy and any product, promotion, sale or delivery terms displayed for a specific service.

 

Publication check: Replace bracketed fields before publishing. These terms do not replace mandatory information required for online sales, including seller details, product characteristics, price, taxes, delivery, cancellation/refund and grievance information.

1. Eligibility and acceptable use

You must use the Website lawfully and must not interfere with its operation, introduce malware, bypass security, scrape or harvest data without written permission, impersonate another person, infringe rights, submit unlawful or harmful material, or use the Website for commercial exploitation unless we agree in writing. A parent or guardian must act for a minor where required by law.

2. Information on this Website

We aim to keep Website information accurate and current, but product availability, packaging, ingredients, nutrition information, prices and promotions may change. Always check the product label before use, especially for allergen information. Website content is general information only and is not medical, dietary or professional advice. Consult an appropriately qualified professional for advice specific to you.

3. Online sales and promotions

If the Website offers products for sale, the checkout terms shown at purchase form part of the contract. We will display applicable seller identity, contact details, total price including applicable taxes and charges, key product information, delivery arrangements, payment methods, cancellation/refund/return policy, complaint mechanism and order confirmation as required by Indian law. We do not impose cancellation charges unless similar charges apply when we cancel an order without cause. Nothing in these terms limits rights under the Consumer Protection Act 2019, the Consumer Protection (E-Commerce) Rules 2020 or other non-excludable law.

 

Promotion-specific terms apply to each promotion. We may amend or withdraw a promotion only as allowed by its terms and applicable law; entries already validly accepted will be handled in accordance with those terms and law.

4. User content

If you submit reviews, photos, recipes, comments or other material, you confirm you have the necessary rights and consents and that it is accurate, lawful and does not infringe another person’s rights. You grant So Good India a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt for technical formatting, display and distribute that content for operating, promoting and improving the Website and our products, subject to applicable law and our Privacy Policy. This licence ends when content is deleted, except to the extent it has been shared, archived, incorporated into a promotion with your separate consent, or must be retained by law. We may moderate or remove content reasonably and in accordance with law.

5. Intellectual property

The Website, its design, text, images, trade marks, logos and other content are owned by or licensed to So Good India or relevant group entities and are protected by law. You may view and print content for personal, non-commercial use. You must not copy, modify, publish, distribute, frame, reverse engineer or commercially exploit it without prior written permission, except as permitted by law.

6. Third-party links

The Website may link to third-party websites or services. They are provided for convenience only. We do not control or endorse them and are not responsible for their content, availability, privacy practices or transactions. Review their terms and privacy notices before using them.

7. Privacy and communications

Our Privacy Policy explains how we process personal data. Electronic communications and records may be used as permitted by the Information Technology Act 2000 and applicable law. Marketing communications are sent only as permitted by law and may be opted out of as described in the Privacy Policy.

8. Disclaimers and liability

To the maximum extent permitted by law, the Website is provided on an “as available” basis. We do not promise uninterrupted, error-free or virus-free operation. Nothing excludes or limits liability that cannot legally be excluded, including consumer rights and remedies. Subject to that, we are not liable for indirect, incidental, special or consequential loss arising from Website use. This clause does not limit liability for fraud, wilful misconduct, personal injury caused by negligence, or any liability that applicable law does not allow us to exclude or limit.

9. Suspension and changes

We may update, suspend or withdraw Website features for operational, security, legal or commercial reasons. We may suspend access where reasonably necessary to protect users, the Website or our rights. We will not use this right to avoid obligations already owed to consumers under a completed transaction.

10. Governing law and disputes

These terms are governed by Indian law. Courts and consumer fora with jurisdiction under applicable law will have jurisdiction. Consumers may bring complaints before the appropriate consumer commission or use any other remedy available under Indian law. If you access the Website from outside India, mandatory laws in your location may also apply where relevant.

11. Contact and grievance officer

For Website questions or complaints, contact Marketing Manager, Email – [email protected] , contact number –+91- 9820512601, address 213, Atlanta Estate, Goregaon East, Mumbai – 400063. We will acknowledge complaints and address them within the timeframe required by applicable law.

12. Changes to these terms

We may revise these terms from time to time. The updated version and effective date will be published on this page. Continued use after the effective date means you accept the updated terms, to the extent permitted by law.